This information is provided, pursuant to EU Regulation 2016/679 (General Data Protection Regulation), to Users who interact with the web services of Gestioni Turistiche Svizzere Sagl accessible electronically from the address https://www.luganoguesthouse.com/,corresponding to the home page of the Gestioni Turitiche Svizzere Sagl official website.
1. TYPES OF DATA PROCESSED
1.1. Browsing data – log files
The computer systems and applications dedicated to the operation of this website detect, during their normal operation, some data (the transmission of which is implicit in the use of Internet communication protocols) not associated with directly identifiable Users.
The data collected includes the IP addresses and domain names of the computers used by the Users who connect to the site, the addresses in URI (Uniform Resource Identifier) notation of the requested resources, the time of the request, the method used in submitting the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.) and other parameters regarding the operating system and the IT environment used by the User.
These data are processed, for the time strictly necessary, for the sole purpose of obtaining anonymous statistical information on the use of the site and to check its regular functioning.
1.2. Data provided voluntarily by the user
The voluntary and explicit sending of e-mails to the addresses indicated in the different access channels of this site and the compilation of the specifically prepared "formats" (forms) entail the subsequent acquisition of the sender/user's address and data, necessary to respond to the requests produced and/or provide the requested service.
Specific summary information will be reported or displayed on the site pages set up for particular services on request.
1.3. Cookies
What are cookies
Cookies are small text files that the sites visited by users send to their terminals, where they are stored before being re-transmitted to the same sites on subsequent visits. They may contain, for example, settings selected by the user such as language or currency, products loaded in the electronic shopping cart or authentication information (login).
Cookies used by this site
This site uses technical cookies, which are installed automatically following access to the site. They are cookies inherent in the use of ASP.NET and IIS technology to provide correct service provision.
Neither proprietary nor third-party "profiling cookies" are used.
2. LEGAL BASIS
The processing of customer data is based on the consent provided directly by the customer, through registration on the site, manual registration and subscription to the newsletter. The processing is necessary and to allow the conclusion of the service contract, or with the use or consultation of this site by visitors and users who explicitly approve this privacy policy and consent to the processing of their personal data in relation to the methods and purposes described below, including any disclosure to third parties if necessary for the provision of a service.
The Data Controller of your Personal Data is Gestioni Turistiche Svizzere Sagl - Via Al Perato 21 6932 Breganzona - Switzerland, responsible for the legitimate and correct use of your personal data and who you can contact for any information or request at the following addresses:
3. PURPOSE OF DATA PROCESSING
Gestioni Turistiche Svizzere Sagl processes personal data within the limits of what is strictly necessary for the performance of institutional functions, excluding processing when the purposes pursued can be achieved using anonymous data or methods that allow the interested party to be identified only in case of necessity.
Specific purposes, relating to individual treatments, may be reported in detail within the various access channels. Within them the User will be able to find additional information on the processing of personal data.
4. PROCESSING METHODS
Personal data are processed with automated tools for the time strictly necessary to achieve the purposes for which they are collected.
5. OPTIONAL PROVISION OF DATA
The user is free to provide personal data contained in the request forms for the various services offered on the portal; failure to provide the mandatory data requested will make it impossible to obtain the service.
6. COMMUNICATION AND/OR DISSEMINATION OF DATA
The personal data of users who request the sending of informative material (mailing lists, answers to questions, notices and newsletters, acts and measures, etc.) are used solely for the purpose of carrying out the service or provision requested and are communicated to third parties only in cases where:
- this is necessary for the fulfillment of requests (e.g. shipping service of the requested documentation);
- the communication is required by legal or regulatory obligations;
- during legal proceedings.
The processing connected to the web services of this site is handled exclusively by the technical staff of Gestioni Turistiche Svizzere Sagl, in charge of processing.
7. THE “OWNER” OF THE TREATMENT
The "owner" of the processing of data relating to identified or identifiable persons who have consulted this site is Gestioni Turistiche Svizzere Sagl, with headquarters in Via Al Perato 21 6932 Breganzona - Switzerland
8. RIGHTS OF INTERESTED PARTIES
The "interested parties", i.e. natural persons, legal persons, bodies or associations, to whom the data refers have the right, at any time, to obtain confirmation of the existence or otherwise of the same data and to know its content and origin, verify its accuracy or request its integration or updating, or rectification pursuant to EU Reg. 2016/679. Pursuant to the same regulation, interested parties also have the right to request the cancellation, transformation into anonymous form or blocking of data concerning them, processed in violation of the law, as well as to oppose in any case, for legitimate reasons, to their processing.